We may think of it as a business, we use social media for us. In a sense, yes, this is true, we use it for brand awareness, brand recognition and selling products / services. However, it is also Digital Marketing Agencies Southampton the majority of the audience. This blog shows how we can get to know and understand our social media audience, in order to create a more positive customer experience and creating, engaging a loyal customer base.
TIME TO ASK ..
Ask yourself: Why You Care Social Media?
For a new product / update
Convert the audience to take action
Getting the word out about the promotion
Show off how many people love you
It’s a must-have in 2020
Using social media to make money
Because everyone else is in social media
HEY – SOCIAL MEDIA IS NOT ABOUT YOU?!
IT’S ABOUT YOUR AUDIENCE.
So you need to know them!
You need to understand them:desire
In doing this, then you can educate your audience about how you can make their lives better.
LISTEN TO THEM …
You might think, errr, how do I do this?
Well, something called LISTEN TO SOCIAL.
Brand24 & BuzzSumo is an example of software that can be used to do this (I believe they both have a free trial so as to make use of it and test how it works for you!)
A MORE POSITIVE EXPERIENCE …
Fun facts to snuff? I know you’re interested.
If we can customize the content to connect with our audience, they will have a more positive experience.
The impact of a positive customer experience?
71% of consumers who’ve had a positive experience to be shared with friends.
OH, WHAT IS? THIS FINDING YOUR USEFUL!
We hope this blog helps you question why you care so much (if you do) about social media and how, as a business, you can leverage the power of an engaged, loyal and provide a positive Digital Marketing Company in Southampton customer experience for your audience.
IF YOU FIND THIS IS USEFUL, LIKE & SHARE FAR & WIDE.